Help & FAQ
Frequently Asked Questions
About KBliss
Why KBliss?
At KBliss, we are committed to make trusted Korean skincare accessible, affordable, and real. We are committed to offer products at less prices as compared to what's available on the market with minimum profit margins.
Are your skincare products authentic?
We’re here to share 100% authentic products from South Korea, so you can feel confident in your skin every day without worrying about the prices.
Frequently Asked Questions
Shipping & Delivery
Where does KBliss ship?
We currently ship only within Canada. We do not offer delivery to US at the moment. We might as we grow!
How much does shipping cost, and how long will it take?
Canada Provinces
(Excluding Newfoundland & Labrador)
Express Delivery - 1-3 business days, cost = $20CAD
under $55CAD Standard Delivery 3-9 Business Days, cost = $16.95CAD
Over $55CAD Free Standard Delivery 3-9 Business Days
Can I pick up my order?
We offer order pick up at our local fulfilment site in Brampton, Ontario, Canada. Please select Pick Up option at checkout and you won't have to pay for shipping!
Pick up is available during weekdays and over the weekends from 4:30PM-7:30PM EST.
If you require a different pick up time, please email kblisscanada@gmail.com with your order number to coordinate a pickup with us.
Frequently Asked Questions
Orders
Will I receive email confirmation?
Yes! You will receive an email with your order confirmation shortly after you place your order. Please allow 10-15 minutes for the email to come in.
How can I track my order?
Once we ship your order, you will receive a confirmation email that your order has been shipped. In that email, there will be a tracking number.
You can track your order via the courier's built in tracking notifications.
Can I cancel my order?
Currently, we do not offer cancellations after the order has been shipped
Can I return my order?
Due to the nature of skincare products and for hygiene reasons,all sales are final once shipped.
However, if your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery.
Go to our Return Policy page for more information.
Frequently ASked Questions
Skincare Recomendations
Can KBliss help to curate a routine for me?
Absolutely — that’s one of the best parts of KBliss! 💫
Whether you're dealing with sensitive skin, dryness, acne, or just starting to explore Korean skincare, KBliss can help curate a personalized routine based on your skin needs and comfort level.
Would you like help crafting a beginner-friendly routine now? If yes, email us at kblisscanada@gmail.com providing below details:
- Your skin type (dry, oily, combination, sensitive, etc.)
- Any concerns you’d like to focus on (e.g., redness, breakouts, fine lines)
- Your current routine (if any)
Let’s build your routine together! 💧